Frequently asked questions

Listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic.

General Questions

Do you offer cleaning as a stand alone service?
At this time, we do not offer our housekeeping services to the general public. It is only available to our customers who have hired us for a new installation.
Do you offer phone monitoring services?
Please contact us at 1-855-545-2088 to speak to a team member directly about your options.
What area do you service?
We are located in multiple states and we continue to grow and expand our service area. The best thing to do is to contact us at 1-855-545-2088 and speak to an Americana team member directly.
I need another copy of our elevator's certificate. How can we get help?
You can reach out to our Permit and Certification department


Can you include our logo in our elevator design?
You sure can. Send an email to with your request.
What is the turnaround time for an elevator cab to get remodeled?
Every cab is different and we offer many options for you to choose from. We have options that take less than a day to install.


Do I have to upgrade my entire elevator?
Every elevator is different. Our Modernization team would have to take an assessment and provide you with the most cost-effective option.
How do we request a consultation?
You can reach our Modernization Dept at 1-855-545-2088 or

Still Need Help?

If you need additonal information or what to contact us to discuss your elevator. Please visit our Contact page

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365 Days a Year

Contact information

  • Headquarters New York Office
  • Location1350 Avenue of the Americas
    New York, NY 10019
  • Phone 855-545-2088
  • Email